A New Beginning… A New Beginning…

WHO WE ARE
Condé Nast Traveller includes The Fife Arms in ‘The 18 Hottest Hotel Openings for 2018’.

Situated in the famous Highland village of Braemar, The Fife Arms Hotel is currently being sensitively restored to offer its guests 46 individually designed bedrooms, as well as a pub, restaurant, cocktail bar, and spa. Our aim is to create a world-class hotel in Scotland. This means that we need a great team. We are looking for highly motivated people, who are inspired by our story, who want to be in at the start of an exciting new business and are looking for a unique development opportunity.

HOW TO SUCCEED
You want to be part of the story of the Fife Arms, Braemar. You are determined to make your mark on the Hotel and leave a positive legacy. You are committed to delivering exceptional guest service, by being part of a team where every member works in support of each other. You will be personable and enthusiastic, with a positive attitude and a natural flair for hospitality. Commitment to your own development and grasping opportunities for learning is a must.

WHAT WE OFFER
Our Team Values are all about family, inspiration, fun, engagement, teamwork and succeeding.

We offer a total value package to reflect these values, which includes a competitive salary, bonus and pension schemes, along with generous staff discounts. We provide accommodation where required and help you find your own ‘home in the Highlands’. And we offer unique development opportunities both professionally – as part of a team creating a new and innovative hotel experience, and personally – as you engage with our guest and community events in the field of art, culture, architecture, and natural resources.

Please see our RECRUITMENT BROCHURE HERE for more information.

We are currently recruiting for the following positions:

GUEST SERVICES AGENT
You will provide a great guest experience from the booking of reservations to check-in and check-out. Liaising with the entire Hotel team, you will ensure that the flow of communication is seamless for the guests’ benefit. You will have excellent interpersonal, organisational, IT and problem-solving skills, and ideally be experienced in hotel reception or reservations.
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EVENTS MANAGER
You are passionate about creating, promoting and selling all events from small to large celebrations, shooting parties and exclusive use, as well as art led workshops, talks and dinners. You will ensure an exceptional end to end service to our guests. You will be hands on with an ability to cope under pressure, with great co-ordination and management capability.
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HOUSEKEEPER
You will join our pre-opening team, working independently, cleaning the guest rooms and public areas whilst applying the highest standards of cleanliness, hygiene and comfort.  This role is on a part-time and flexible hours basis with potential to work in balance with your personal and family life.  You will be personable, hard working and committed to exceptional customer service.
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SOUS CHEF
Our ethos is of cooking with open flame, butcher from “nose to tail” and utilising the best ingredients from our estate, and Scotland’s abundant land and sea larder. You will be responsible for the day to day running of our state of the art kitchen. A highly skilled Sous Chef who cares passionately about food, you will also be willing to learn and adapt to different ways of cooking.
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HEAD PASTRY CHEF
You will be responsible for the day to day running of this new pastry kitchen where all items are freshly made for the Bar, Restaurant, Pub and all our Events, whether for the hotel guest, small or large parties. You are a skilled pastry chef who cares passionately about the food you create and the guest experience, whilst willing to learn and adapt to different ways of cooking.
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PUB MANAGER
You are responsible for providing a warm, friendly and relaxed experience for all, whether hotel residents, local community members, parties or visiting tourists.  You will be passionate about food and drink, have excellent customer relationship and sales skills, and be willing to learn and develop.  No previous experience needed – but must love the pub experience and being a host.
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F&B ASSISTANT MANAGERS
You are passionate about Food & Beverage and able to supervise a team of people to the highest standards.  Responsible for supervising the running of either the pub, restaurant or bar, ensuring an exceptional guest experience.  You will have excellent customer relationship and sales skills, and be willing to learn and develop.  This is an ideal career development opportunity.
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RESERVATIONS MANAGER
You will lead and manage Reservations by developing a proactive and dynamic strategy in partnership with Sales & Marketing to maximise revenue and occupancy. Previous successful experience in a similar role is a must. You will demonstrate excellent interpersonal, management and IT skills, have strong Revenue Management capability and able to cope under pressure.
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SPA SUPERVISOR
You will lead the team of spa therapists, acting as a role model to demonstrate exceptional standards of customer care and treatments. You will have knowledge and experience of promoting spa services, sale of products as well as hands on delivery of treatments. This role is perfect for an experienced Spa Therapist looking to develop their career.
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SPA THERAPIST
You will provide exceptional standards of customer care and treatments, ensuring the guest experience from booking to departure is welcoming, nurturing and comfortable. You will demonstrate knowledge and experience of spa services, sale of products as well as hands on delivery of treatments. You will be willing to learn and develop in the role.
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SHOP SUPERVISOR
Working closely with the Retail Director to ensure the smooth running of the shop, you will promote marketing initiatives and events, present attractive displays of our products and manage a small team of assistants. You will demonstrate excellent interpersonal skills, be creative and organized, and have a natural flare for sales. Previous experience is an advantage.
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If you are interested in a different position that isn’t listed then please email your CV, experience and salary expectations to mail@thefifearms.com. We also always want to hear why you are interested in joining our team.

Image: Ben Addy

Federica Bertolini, General Manager Federica Bertolini, General Manager

I have a long term love affair with Scotland. I came to Aberdeenshire for the first time in 1997, looking for an adventure after University. My husband and I drove from Northern Italy through Europe and stopped at St Andrews, Ballater and Aberdeen before ending up in Edinburgh. We lived there for three years and I started my hospitality career at the imposing Balmoral Hotel on Princes Street, the name still bearing strong connections with Aberdeenshire.

After gaining further experience in large five-star city centre hotels in both Scotland and Italy, I moved to Cornwall to manage Tresanton, one of the first hotels in the UK where the design moved away from the classic hotel look. In this fairly small seaside property which looked more like a home than a hotel, my relationship with the guests, the staff and the community became much more personal and critical to the success of the business.

These principles will continue to be at the heart of my job as General Manager at The Fife Arms with the added privilege of being involved in the creation of the hotel from its early stages. I look forward to being part of a business who wants to showcase the beauty and bounty of this wonderful landscape as well as injecting economic vitality to the Upper Royal Deeside. I am also particularly proud of the restoration we are carrying out, both respectful of history and tradition but also projected in the future, with contemporary art features and modern facilities. I look forward to welcoming you to The Fife Arms!